The A’s to your Q’s
If you have a burning question, chances are good others have wondered the same thing. That’s why we’ve put together this list of frequently asked questions to cover most of the bases. But if there’s a question here we haven’t answered, don’t hesitate to contact us.
General
What is check in/check out time?
Check-in is at 4:00pm and check-out is at 11:00am
How many rooms does the hotel have?
The Hotel Fontenot has 235 guest rooms and suites. Visit our Accommodations page to see available options.
What attractions are close to the hotel?
The Kimpton Hotel Fontenot is near many New Orleans hot spots. We're walking distance from the French Quarter, Caesar's Superdome and more. Check out our Location pages to learn more.
Where can I find information on local events?
Hotel Fontenot has unique and fun events going on each month! Check our Annual Events page to learn more.
Do you host weddings at your hotel?
We love hosting weddings at Hotel Fontenot. We can help with any special event from your engagement party, bridal shower, or rehearsal dinner, to your ceremony and reception. Visit our Weddings page to learn more.
Do you offer wedding room blocks?
At Hotel Fontenot, we do offer room blocks for weddings or special events. Visit our Room Blocks page to find out more and contact us.
Do you host corporate events / meetings?
Hotel Fontenot is proud to host events and meetings. We have multiple event spaces options from boardrooms to ballrooms that will delight your group. Whether it’s a fun and productive off-site, a special executive planning meeting, or a happy hour networking event, we have you covered.
Is the hotel entirely non-smoking?
Yes, we are a non-smoking property
When did Kimpton become part of IHG?
In December 2014, Kimpton became part of the Intercontinental Hotel Group family of brands. We are proud to be part of IHG One Rewards.
Do you have a Destination Fee?
Daily Destination Fee of $30 + tax includes the following:
- Dining discount – 20% off at King Brasserie for dinner
- Arrival refreshment for two guests per stay
- Bottled water upon arrival
- Historic street-car passes (1 per guest, per stay)
- Complimentary tour and tasting at Seven Three Distilling Co.
- Daily high-speed internet access
Can I earn rewards for stays at Kimpton Hotels?
Every time you stay at Kimpton, you’re now part of the extended IHG® family. As an IHG® One Rewards member, you can earn and redeem points in more ways than ever. Join Now.
What are Kimpton Hotel Fontenot's sustainability practices?
We're glad you asked! Check out our sustainability page to learn how Hotel Fontenot works to take care of the planet.
Reservations
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
If you made a reservation using a third-party website please contact your service provider directly to make modifications to your reservation.
What is your cancellation/deposit policy?
Reservations must canceled at least 72 hours prior to your arrival date, 3:00 p.m. local hotel time to avoid a one night's room and tax charge to your credit card. Some rate plans may vary, call to verify.
Do you have accessible rooms?
Yes, we have accessible rooms upon request.
Do you have connecting rooms?
Yes, we can accommodate connecting rooms based upon availability.
What types of packages are available?
We offer a variety of packages intended to personalize your stay and make it special with added value amenities and perks or exclusive discounts and rewards. Check out our Packages + Promotions page to learn more.
Do you offer discounts on extended stays?
We do work with travelers on extended stays. Visit our Offers page to learn more or contact us by phone.
Do you offer discounts on last minute bookings?
Depending on availability, there may be discounts on last minute bookings. Feel free to check in our bookings system or give us a call to find out.
What is the minimum age requirement to check in to the room?
The minimum age requirement to check in to a room is 18.
Is my ID/passport required at check in?
A valid government issued photo ID will be requested at check in.
What age do kids stay for free?
Kids stay free up to the age of 12.
Transportation/Directions
Do you have onsite parking? How much is parking?
Valet parking is available on property. It is 24 hours with in-and-out privileges. It is not included in the room rate. Overnight Valet Parking $55 + Tax. Temporary parking is $17 + tax.
Do you offer free shuttle service from the airport?
While we don't offer a shuttle service, we are a short ride away from the airport.
How do I get to the hotel?
From Louis Armstrong New Orleans International Airport
Approx. 22min – 15.24mi
Take Airport Access Rd toward I-10/New Orleans/Baton Rouge .08mi
Keep right at the fork to continue on Airport Access Rd .16mi
Merge onto I-10 toward New Orleans 1.99mi
Keep right to take I-10 E toward New Orleans 7.52mi
Keep right to take I-10 E toward Business District/New Orleans 4.01mi
Merge onto Poydras St via EXIT 234B on the left toward Superdome 1.28mi
Turn right on Tchoupitoulas .02mi
501 Tchoupitoulas St, New Orleans, LA 70130
What are your cross streets?
Poydras & Tchoupitoulas.
Restaurants
Do you offer room service? What are the hours?
We offer room service daily from 7-11 am for breakfast only.
What are the hours of the restaurant/bar/lounge?
Gospel Coffee + Boozy Treats
Peacock Room
King Brasserie
Does your restaurant accommodate dietary restrictions ie; nut allergies, vegan and gluten-free menu items?
At Hotel Fontenot's King Brasserie Restaurant, Peacock Room bar, and Gospel Coffee we have options to cater to dietary restrictions. Visit our restaurant’s pages to view the menu or give them a call.
Accounting
What is included in the daily hotel amenities fee?
A daily evening hosted social hour, yoga mat in every room, and a fitness center are among the number of amenities included in our amenity fee. Check out our Amenities page for the full list.
I have questions about my bill. Who do I call?
Please call our finance team at 504-571-1818.
What forms of payment are accepted to pay for my room?
Credit cards, debit cards, bank transfer and cash with credit card guarantee are all options.
Pets
Are pets allowed? Are there restrictions for weight, height or types?
Yes, all furry friends are welcome at our pet friendly hotel. There are no restrictions on size or breed.
Do you have pet free rooms for those with allergies?
We do offer hypoallergenic, pet-free rooms upon request.
Concierge
I want flowers, chocolates, champagne, and gifts sent to the room. How do I do this?
Contact the Front Desk and they will accommodate all of your needs.
Amenities
How much do you charge for high speed/wifi internet access?
Whether you're plugged in or not, IHG® Rewards Members get complimentary access during every stay. Wireless internet is also available for $12.99 per 24 hours for non-members.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes, we do. The fitness center at our hotel features various cardio vascular machines as well as a selection of free weights. Plus, it's open 24/7.
Do you have a pool?
There is no pool on property.
Do you have a spa? What are the hours?
At this time, In-room Spa Services have been suspended.
Will your rooms allow rollaways? Is there a charge?
Some of our rooms can accommodate cribs or rollaway beds. There is a $25 per night rental fee for rollaways.
Do you offer Breast Milk storage for parents? Can I arrange a milk-safe fridge during my stay?
As part of our On-Demand Family Fridge program, guests can have one of our dedicated Mini Me Milk Fridges delivered to their room as a complimentary service, just by asking the front desk. The fridges allow parents to store milk while staying with us, at the temperature required by the CDC.
